Privacy Policy
At Champions Travel Ltd we gather and process your personal information in
accordance with this privacy notice and in compliance with the relevant data protection Regulation and law.
This notice provides you with the necessary information regarding your rights and obligations, and explains
how, why and when we collect and process your personal data.
Champions Travel’s registered office is at Portland House, Port Road,
Letterkenny, Co. Donegal. Our designated Data Protection Officer for the organisation is Evelyn
Friel and we can be contacted at the above address, by phone: 0035374-9132882 or by email:
evelyn@champions-travel.com
Information That We Collect
Champions Travel processes your personal information to meet our legal, statutory and
contractual obligations and to provide you with our products and services. We will never collect any
unnecessary personal data from you and do not process your information in any way, other than already
specified in this notice.
The personal data that we may collect from you in order to provide our services are as follows:
-
- Name
- Date of Birth
- Address
- Email
- Telephone Number
- Credit Card Details
- D. documentation
- Comments, product reviews and responses on surveys you complete
- Any preferences or details to help us suggest packages of interest to you
- IP Address
- Device information
- Website / Browsing History, including location data
- In some circumstances we may collect special category data such as details of medical conditions,
nationality, racial or ethnic origin from you.
We collect information in the below ways: -
- Purchase products or services or buy or redeem vouchers through our website, over the phone or through
our office
- Register for My Account
- Sign up to receiving e-receipts
- Subscribe to our newsletters
- Submit reviews or choose to complete surveys we have sent you
- Engage with us via social media
- Enter our competitions, prize draws or promotions
- By contacting us for any reason, e.g. order queries, complaints, website issues via our web-chat
facility, phone, email and postal correspondence
- Complete a form, such as for a transaction or employment purposes
- Use of our car park and office which have CCTV systems operated for the security of both customers and
colleagues
- Browse the website
Personal Information from other parties:
Champions Travel works with many third parties to provide services on your behalf. These companies may
collect personal information directly from you to organise or book their services, or for their own
marketing and tracking purposes.
If they do collect your personal information in this way, these companies will be acting as Data Controllers
in their own right, separately from Champions Travel. Any use of your personal information will therefore be
subject to that company’s own privacy policy which should be made available to you at the time that
they collect your personal information.
How We Use Your Personal Data
Champions Travel takes your privacy very seriously and will never disclosure, share or sell
your data without your consent, unless required to do so by law. We only retain your data for as long as is
necessary and for the purposes specified in this notice. Where you have consented to us providing you with
promotional offers and marketing, you are free to withdraw consent at any time. The purposes and
reasons for processing your personal data are detailed below: -
- We collect your personal data in the performance of a contract, to provide a service and to ensure that
orders are completed and can be delivered to your preferred address.
- We collect and store your personal data as part of our legal obligation for business accounting and tax
purposes.
- To send you offers, promotions and news if you’re signed up to our marketing newsletters
- To monitor and improve our services we provide.
- To record any incidents or accidents that may occur as part of the service we provide.
- To provide customer feedback or surveys in relation to your experiences of services provided.
- CCTV footage is used to ensure the safety and security of colleagues and customers and the prevention of
detections of unlawful acts.
Your Rights
You have the right to access any personal information that Champions Travel processes about
you and to request information about: -
- What personal data we hold about you
- The purposes of the processing
- The categories of personal data concerned
- The recipients to whom the personal data has/will be disclosed
- How long we intend to store your personal data for
- If we did not collect the data directly from you, information about the source
If you believe that we hold any incomplete or inaccurate data about you, you have the right to ask us to
correct and/or complete the information and we will strive to update/correct it as quickly as possible;
unless there is a valid reason for not doing so, at which point you will be notified.
You also have the right to request erasure of your personal data or to restrict processing in accordance with
data protection laws, as well as to object to any direct marketing from us and to be informed about any
automated decision-making that we use.
If we receive a request from you to exercise any of the above rights, we may ask you to verify your identity
before acting on the relevant request; this is to ensure that your data is protected and kept secure.
Sharing and Disclosing Your Personal Information
We do not share or disclose any of your personal information without your consent, other than for the
purposes specified in this notice or where there is a legal requirement. In order to provide our services to
you, we may share data with the following companies:
- Event Venues: We provide guest information to the event venues to fulfil contractual agreements,
insurance and health and safety purposes.
- Hotels: To fulfil the service package you have purchased.
- Companies that help to fulfil your services such as payment services providers and delivery companies.
- Professional services providers – we use third party providers for the following categories:
- Accountancy/Professional services for tax purposes or professional advice. Our provider is
located in Ireland.
- IT providers/website hosts who help us run our business and provide you with our services. The
providers are in the EU and the UK.
- Marketing agencies to help advertise our products to you.
- Business Transitions: We may transfer or share a copy of personal information about you in the event
that Champions Travel or one of its properties, affiliates, or subsidiaries goes through a business
transition, such as a merger, being acquired by another company, or selling a portion of its assets. You
will be notified via email or prominent notice on our website prior to a change of ownership or control
of your personal information, if your personal information will be used contrary to this policy.
However, nothing in this Privacy Policy is intended to interfere with the ability of Champions Travel to
transfer all or part of its business and/or assets to an affiliate or independent third party at any
time, for any purpose, without any limitation whatsoever.
- Compliance with Law: We may provide access to information when legally required to do so, to cooperate
with police investigations or other legal proceedings, to protect against misuse or unauthorized use of
our website, to limit our legal liability, and to protect our rights or to protect the rights, property,
or safety of visitors of this website or the public.
Our Services may use third party analytics and advertising cookies, for example, to help create reports and
statistics on the performance of the Services and to be able to present you with content tailored to your
interests. The information collected through the use of analytics may include, for example, your IP address,
the website from which you visited us, the type of device you used.
Third party analytics and advertising we use with your consent are:
Champions Travel ensures all processors acting on our behalf only process your data in accordance with
instructions from us and comply fully with this privacy notice, the data protection laws and any other
appropriate confidentiality and security measures.
We only provide the information needed to provide our services and if we stop using a third party, we require
them to remove or anonymize your information. We do not, and will not, sell any of your personal data to any
third party.
Safeguarding Measures
Champions Travel takes your privacy seriously and we take every reasonable measure and
precaution to protect and secure your personal data. We work hard to protect you and your information from
unauthorised access, alteration, disclosure or destruction and have several layers of security measures in
place.
We are committed to handling your personal information with high standards of information security. We take
appropriate physical, electronic, and administrative steps to maintain the security and accuracy of
personally identifiable information we collect, including limiting the number of people who have physical
access to our database servers, as well as employing electronic security systems and password protections
that guard against unauthorized access.
Our website uses encryption technology, like Secure Sockets Layer (SSL), to protect your personal information
during data transport. SSL encrypts ordering information such as your name, address, and credit card number.
Our Customer Care & Office also operate over a private, secure network. Please note that email is not
encrypted and is not considered to be a secure means of transmitting credit card information.
Consequences of Not Providing Your Data
You are not obligated to provide your personal information to Champions Travel, however, as
this information is required for us to provide you with our services, we will not be able to offer some/all
of our services without it.
How Long We Keep Your Data
Champions Travel retains your personal data for as long as necessary to provide you with our
services as our client. Champions Travel are required under tax laws to keep your personal
data for 6 years, accounting records for a period of 6 years after the end of the financial year.
Special Categories Data
Owing to the packages and services that we offer, Champions Travel sometimes need to request
sensitive personal information from you under our contractual agreements and to ensure we can provide and
fulfil the services purchases. Where we collect sensitive personal data, we will only request the
information required for the specified purpose.
Lodging A Complaint
Champions Travel only processes your personal information in compliance with this privacy
notice and in accordance with the relevant data protection laws. If, however you wish to raise a complaint
regarding the processing of your personal data or are unsatisfied with how we have handled your information,
you have the right to lodge a complaint with the supervisory authority.
Champions Travel Ltd
Evelyn Friel
Portland House, Port Road, Letterkenny, Co. Donegal
00353749123882
evelyn@champions-travel.com
Data Protection Commissioner, Canal House, Station Road, Portarlington, Co. Laois, Ireland R32 AP23
+353 (0) 57 8684800
info@dataprotection.ie
Changes to our privacy notice
Champions Travel may change this notice from time to time. All changes will be posted and
updated here. We advise you to check back here frequently to review the most current version of this notice.
This Statement was last updated on 1st August 2023.
Version 2023-08-01
