Who is Klarna?
Klarna is a payments service that helps you buy the things you want or need. Right
now,
over 150 million people worldwide use Klarna at over 450,000 online stores.
How does Pay later in 30 days work?
Pay in 30 days is a credit product which lets you pay any time within 30 days of your
purchase interest-free. You can make this payment using a credit or debit card on
the
Klarna app or logging into www.klarna.com. Klarna will send you a confirmation
email
once your order is confirmed with full details. You can see both past and future
payments using the Klarna app.
Am I eligible for Pay in 30 days?
If products are in GBP (pounds sterling) you need to be at least 18 years old and a
UK resident to use Klarna’s credit
products including Pay in 3. If products are in EUR (euro) you need to be at least
18 years old and a resident of one of the following countries to use Klarna’s credit
products including Pay in 3.
- Austria
- Belgium
- Finland
- France
- Germany
- Greece
- Ireland
- Italy
- Netherlands
- Portugal
- Spain
When you choose Klarna they will also check the
information you provide and your financial situation.
Can I have multiple Pay in 30 days orders at the same time?
Yes, you can. If you see Klarna Pay in 30 days when you go to an online checkout then
it
is available to you. Every time you use Pay in 30 days, Klarna will check to see
whether
you can use the service again for each additional purchase.
What does Klarna consider when reviewing my application?
Klarna offers Pay in 30 days based on a number of factors such as the purchase
amount,
previous order history. If you are 18 or over, you can improve your chances of being
offered Pay in 30 days by ensuring you provide your full name, accurate address
details
and arrange shipping to your registered billing address. All orders are assessed
individually. Just because you have been accepted for Pay in 30 days before does not
mean it will be offered for every order. In turn, if your application for Pay in 30
days
is denied, it does not mean it will be denied for future orders.
What do I need to provide when I make a purchase?
If you want to purchase something using Klarna’s Pay in 30 days, you'll need to share
your phone number, email address, current billing address and your credit or debit
card
details. If Klarna need to talk to you urgently they'll use the phone number you've
shared. For any other information Klarna need to share with you, they'll send this
to
your email address.
Will a credit search take place?
When you use Pay in 30 days, Klarna will perform a credit search. This means Klarna
will
look at certain information in your credit report to decide whether to approve your
purchase.
How do I make repayments to Klarna?
You can pay any time within 30 days of your purchase interest-free. You can make this
payment using a credit or debit card on the Klarna app or logging into
www.klarna.com. Klarna will send you a confirmation email once your order is
confirmed with full details.You can see both past and future payments using the
Klarna
app.
I have been asked to go to the Klarna site. Is this correct?
If you choose to pay for your order using Pay in 30 days, Klarna will send you an
email
showing you how to pay. The email will have a link you can use to make this payment
using your credit or debit card.
Can I pay before the due date?
Yes. Just go to the Klarna app or log onto Klarna.com.
Is my payment information safe?
Payment information is processed securely by Klarna. No card details are transferred
to
or held by Champions Travel. All transactions take place through connections secured
with
the
latest industry standard security protocols.
How do I know Klarna has received my payment?
Klarna will notify you by email and push notification when a payment is due and when
you
have made or missed a payment. You can always check the status of your order and
payments in the Klarna app or by logging in at www.klarna.com.
What happens if I don’t make a payment on time?
Pay in 30 days is a credit product and you are required to make your payment to
Klarna.
If you don't pay for your order on time, Klarna may charge late payment fees. Klarna
may
also share information about your missed payments with credit reference agencies.
This
means you may find it difficult or more expensive to use Klarna or other lenders'
credit
products in the future. Full details can be found in the Klarna terms and conditions
here.
What happens if I don’t pay for my order?
As Pay in 30 days is a credit product, if you don't pay for your order Klarna may use
a
debt collection agency. Klarna may also report the missed payment to credit
reference
agencies. This means you may find it more expensive or difficult to get credit in
the
future.
I've received a statement, but I've not yet received my goods.
Tickets or ticket collection information is sent by Champions Travel via email 3-5 days before an event date.
If you have still not received your goods please email Champions Travel at info@champions-travel.com to check on your
order and
delivery status.
What happens if I cancel or return my order?
As soon as Champions Travel has confirmed with Klarna that your cancelation / return
has
been
accepted, Klarna will cancel any future scheduled payments as well as refund any
amounts
due. You will see the return in the Klarna app immediately.
I have canceled my order. How long will it take until I receive my refund?
As soon as the store has registered your cancelation or your return, the refund will
normally be processed within 5 business days.
I have asked for a refund. How will I be refunded?
Refunds will be issued back to the debit or credit card which was originally used at
checkout.
What happens to my statement, when I have returned the goods?
Once Champions Travel has received the return and Klarna have received our
confirmation,
Klarna
shall refund any payments collected and cancel any future scheduled payments. You
are
always able to monitor the status of your order in the Klarna app.
What happens to my statement when I have returned part of my order?
Once Champions Travel has received the partial return and Klarna have received our
confirmation, an updated statement with an adjusted payment schedule will be sent to
you
by Klarna. You are always able to monitor the status of your order in the Klarna
app.
I haven’t received an email with my statement/payment information.
You can log in the Klarna app or at www.klarna.com, where you will find all of
your
orders and payment schedule information.
I still have questions regarding payment, how can I get in touch?
Visit Klarna app Klarna’s Customer Service page for a full list of FAQs, live chat
and
telephone options.
