Purchase Policy | Champions Travel | Ticket and Hospitality packages for the Premier League, La Liga, Rugby Six Nations, Wimbledon, Formula 1 and Music concerts.

TERMS & CONDITIONS

CHAMPIONS TRAVEL PURCHASE POLICY

Version: 2024-01-08

1. INTRODUCTION

1.1 Champions Travel is the trading name of Champions Travel Limited (a company registered in Ireland under company number 494592), with its registered office at Portland House, Port Road, Letterkenny, Co. Donegal, Ireland. Referred to in this Purchase Policy as "Champions Travel", “we", "us" or "our".

1.2 We operate an online webstore, www.champions-travel.com, where you can purchase official tickets, as well as other items in connection with events. The term "Ticket(s)" means official event tickets (i.e. tickets allocated to us directly by Event Partners (as defined below) for sale by us in our capacity as an authorised “Official Agent and Reseller”).

1.3 This "Purchase Policy" sets out the terms and conditions applicable to purchases of Tickets from us. If you are purchasing or wish to purchase Accessible Tickets, please contact us at sales@champions-travel.com (and please note that further terms may apply to Accessible Tickets in addition to this Purchase Policy). If you are making a purchase online, this Purchase Policy also incorporates our website Terms of Use.

1.4 We sell Tickets and associated products and services in our capacity as Authorised Official ticket agents and resellers for professional sports entities, event organisers, venues, producers, artists/performers, agents, teams, and other persons involved in the organisation of events ("Event Partner(s)"). Please note that we are not responsible for organising or delivering the events themselves.

1.5 We sell Tickets as and when they are allocated to us by Event Partners, and in accordance with our contractual obligations. The number and type of Tickets allocated for sale by us can vary on an event-by-event basis.

1.6 We sell Tickets from several online distribution points however all our distribution points access the same ticketing system and ticket inventory, therefore Tickets for popular events may sell-out quickly. We do not control ticket inventory or its availability.

1.7 For all events, we may sell several types of packages;

"Packages": these are packages that are offered for sale at an inclusive price, which include a Ticket and one or more additional products or services, such as exclusive seating arrangements, accommodation, insurance, transport, dining, tours, or merchandise. These packages are sold at market-driven prices which can fluctuate, up or down, after you have made your purchase.

1.8 In this Purchase Policy, we refer to any products and services offered for sale by us (including Tickets, Accommodation, Transport, Insurance, Stadium Tours, and Packages) as "Items".

1.9 Please note, Items cannot be exchanged or refunded after purchase, except as set out in clauses 11 of this Purchase Policy.

1.10 Nothing in this Purchase Policy affects your statutory rights as a consumer. For further information about your statutory rights, please contact Citizens Information.

2. YOUR ACCOUNT AND OBLIGATIONS

2.1 In order to set up a Champions Travel account to purchase a Ticket you must:

(a) be at least 18 years old (or the age of legal capacity in the country of purchase) and able to enter into legally binding contracts; and

(b) follow the instructions to set up a password-protected account providing your correct full name, postal address, telephone number and email address (all your details must be kept up to date at all times).

(c) Once a purchase is made an automatic Champions Club account is created for you. Your Champions Club account will hold your tickets if applicable and any hotel or travel vouchers and information as part of your package.

(d) All bookings must be made as per passport names to avoid any confusion. The responsibility of possessing a full-valid passport and or visa where necessary is the responsibility of each individual travelling with any Champions Travel package.

(e) It is the sole responsibility of each individual to ensure they present themselves to their chosen point of departure for travel within the stated guidelines of the carrier.

(f) As a Champions Club member, you will receive updates, news, exclusive offers, surveys & competitions. Should you wish to unsubscribe from 'non-essential’ communications, please click unsubscribe at the bottom of the relevant email.

2.2 You are solely responsible for maintaining the security of your username and password and for all activity that occurs on your account. You shall not permit anyone other than you to use your account. If you become aware or suspect that anyone knows your username and/or password, you should promptly contact us.

2.3 If you are making purchases on behalf of a company or other legal entity, you represent and warrant that you have the authority to bind that company or other legal entity (and this Purchase Policy and references to "you" refer and apply to that company or other legal entity).

2.4 Please refer to our Privacy Notice and Cookies Policy for more details on how we use and protect your personal data. If we are investigating your account, or if we are investigated ourselves, you agree to comply fully with our requests for information about you and your purchases.

2.5 You must not create or use multiple accounts with the purpose or intention of circumventing any of the terms of this Purchase Policy or concealing your identity or other personal details.

2.6 You must not use our website or your account for any unlawful purpose or in any unlawful manner. If we discover or suspect that you have used or are using or attempting to use our Services in such a way that a criminal offence has been, is being or might be committed, we are required by law to report your identity and details of such activity to the relevant authorities (and any relevant Event Partner).

2.7 We reserve the right to terminate your account and/or cancel any of your orders and/or prohibit you from making future orders if:

(a) any abusive, threatening or anti-social behaviour is carried out by you or on your behalf or via your account;

(b) we suspect any fraudulent activity or other illegal activity is carried out by you or on your behalf or via your account;

(c) we suspect any unauthorised use of your account or other unauthorised activity is carried out by you or on your behalf or via your account;

(d) we are ordered to do so by any legal or regulatory authority; and/or

(e) you otherwise breach the terms of this Purchase Policy or any other applicable policies or terms and conditions (including any applicable Event Partner's terms and conditions).

2.8 You may close your account by contacting us via email at info@champions-travel.com However, please note that such closure shall not take effect until after any events that you have purchased Tickets for have taken place.

2.9 Termination of your account and/or cancellations of any purchases under this Purchase Policy shall not affect your rights and liabilities which have accrued prior to and including the date of such termination or cancellation.

3. LEGALLY BINDING CONTRACT

3.1 In order to make a purchase from us, you must be at least 18 years old (or the age of legal capacity in the country of purchase) and able to enter legally binding contracts. If you are purchasing online, you must also have a Champions Travel account and a valid credit or debit card issued in your name.

3.2 When a purchase is made over the telephone no binding contract shall exist until you have received a confirmation email.

3.3 There is no requirement for a signed hard copy of this policy. By making a purchase online or via telesales you agree to acceptance of the Terms and Conditions of this purchase policy.

3.4 Any purchase from us forms a legally binding contract that is subject to: (I) this Purchase Policy; (ii) any special terms and conditions stated to be applicable to an Item and/or event; (iii) other terms and conditions of the Event Partner(s) and/or event; and (iv) any venue terms and conditions (including conditions of entry). You should read this Purchase Policy carefully before you make a purchase.

3.5 By purchasing one or more Items from us, you acknowledge that you have read, understood, and agree to be bound by the terms and conditions of this Purchase Policy. If you do not agree with this Purchase Policy or any other applicable terms and conditions, or if you cannot comply with any of them, then you must not make a purchase.

3.6 We reserve the right from time to time to make changes to this Purchase Policy. Where we make any such changes, we shall post the updated version of this Purchase Policy on our website. Therefore, we recommend you check this Purchase Policy regularly to stay informed of its current terms and conditions. All purchases are subject to the applicable version of this Purchase Policy that was published at the time of purchase. If you do not agree with any revised version of this Purchase Policy, or if you cannot comply with it, then you must not make a purchase.

4. PRICES, PAYMENT AND PLACING ORDERS

4.1 All prices for Items/packages offered for sale from us are inclusive of VAT in accordance with the Travel Agents Margin Scheme.

4.2 Whilst we try to ensure that all advertised prices and quantities are accurate, errors may occur. If we discover an error in the price or quantity of any Item you have ordered, we will inform you as soon as possible and give you the option of confirming your order at the correct price/quantity (in which case we will credit or debit you as applicable) or cancelling your order (in which case you will receive a full refund). If we are unable to contact you to confirm your order at the correct price/quantity, you agree that we may treat the order as cancelled and issue you with a full refund, without any further liability.

4.3 Ticket prices are set at the time of the initial on-sale and may stay the same for some time or even until the event in some cases. However, all our Tickets are “market-priced,” and so Sale Prices may increase or decrease at any time, based on demand. This is similar to how airline tickets and hotel rooms are sold and is commonly referred to as “Dynamic Pricing”. You will not be entitled to a refund or credit if (a) the Sale Price you paid for a Ticket was at any time before you purchased your Ticket less than the Sale Price you paid; or (ii) the Sale Price of any other Tickets to the relevant event (whether in the same price category or otherwise) is/are subsequently reduced after you purchase your Ticket.

4.4 Because you can purchase Items for events in either Euro, GBP, or USD we accept no responsibility or liability for additional charges you may be subject to by your credit or debit card provider, or any currency exchange rate fluctuations, which are entirely at your risk.

4.5 For all events we offer the ability for you to purchase "Missed Event Insurance" in relation to your Tickets, from our third-party provider. Please note that the purchase of such insurance is not covered by this Purchase Policy. Please see our provider's Missed Event Insurance Terms and Conditions for further details (click here for the policy T&C’s)

4.6 Accepted methods of payment include all major debit/credit cards, Visa, MasterCard, and American Express debit or credit cards, as well as valid and unexpired Champions Travel gift vouchers. We also accept LK gift vouchers in our Letterkenny office only.

4.7 Your contract for purchase starts once we have confirmed your order and ends immediately after completion of the event for which you have purchased Item(s).

4.8 If you do not receive an order confirmation after submitting payment information, or if you experience an error message or service interruption after submitting payment information, it is your responsibility to confirm via your Champions Travel account or emailing info@champions-travel.com whether your order has been placed. Only you may be aware of any problems that may occur during the purchase process. We will not be responsible for any costs or losses you incur if you assume that an order was or was not placed because you failed to receive an order confirmation.

4.9 All purchases are subject to credit or debit card verification (if applicable), other security checks, and collection of payment by us. Your order may be canceled if it has not passed our verification process or if payment is not received in full. In rare circumstances, if your payment is recalled by the associated bank or payment provider, we reserve the right to cancel and refund any order for which an order confirmation has been sent. We accept no responsibility or liability for such cancellations, as these are outside our control.

4.10 It is prohibited to obtain or attempt to obtain any Items through unauthorized use of any robot, spider, or other automated device or software, or through any other illegal or unauthorized activity. We reserve the right to cancel any orders that we reasonably suspect to have been made in breach of this Purchase Policy, without any notice to you, and all Items obtained as part of such orders will be void.

4.11 To prevent fraud and protect us, we reserve the right to carry out checks and/or request that additional information be provided to verify purchases. We reserve the right to cancel any orders that we reasonably suspect to have been made fraudulently, without any notice to you, and all Items obtained as part of such orders will be void.

4.12 Please ensure that you read the full Item description details and are happy with your selection prior to purchase as we may be unable to rectify issues arising because of your mistake.

4.13 Please note, all seating maps and charts displayed during the purchase process are for guidance only and reflect the general layout for the venue for particular events. For some events, the layout and specific seat locations may vary without notice.

4.14 We reserve the right to terminate any contract which has been entered into due to the anti-social behavior/conduct of the client or any member of their party either before or during a trip. In the event of us terminating any contract due to the behavior or conduct of the client or any member of their party no refund is payable.

4.15 Champions Travel has the right to cancel any bookings where price errors have occurred.

4.16 In the event that any accommodation that you or any member of your party is staying in is damaged; you hereby agree to indemnify us against any claim (including legal costs) made against Champions Travel arising from the occurrence of such incidents.

4.17 All deposits paid are non-refundable and non-transferable. If you purchase a package using our deposit scheme, these packages must be fully paid 6 weeks before the event or 6 months after the order date, whichever is sooner.

(a) If you avail of the deposit scheme, the installments due will be advised at checkout and by follow-up emails.

(b) Failure to pay your outstanding installments when due may result in your package being canceled and all monies paid will be lost.

(c) Once your package is paid the package is non-refundable and non-transferable.

4.18 We recommend all customers to consider adding ticket refund protection when making a booking; this is an additional charge and given as an option when you get to the order summary in your cart on the website. Ticket protection is with a company called Secure My Booking. Additional information about the cover included with Secure My Booking can be found in the cart section of our website when making a booking

4.19 Packages purchased via www.champions-travel.com are strictly prohibited from resale. Champions Travel reserves the right to cancel, without refund, any packages purchased via www.champions-travel.com which are later found to have been purchased with the intention of reselling. If you would like to discuss a trading partnership, where the resale of our stock is permitted under certain conditions, please contactinfo@champions-travel.com for more information.

4.20 Orders of 10+ packages for any individual event/ticket are not permitted within a 48hr period unless cleared with Champions Travel directly first - please contact sales@champions-travel.com for any such group inquiries. Any orders of 10+ packages for any individual event/ticket placed within a 48hr period & without prior agreement are subject to cancellation at Champions Travel’s discretion.

5. TICKET DELIVERY

5.1 We aim to dispatch Tickets as early as possible. We are not able to specify the exact dates of dispatch, as the arrangements for dispatch depend on several factors, including when we have access to the ticket stock used for a particular event. For some events, we receive access to ticket stock from our Event Partners close to the event date.

5.2 If your Tickets are not available in your account 48 hours before the event (or 48 hours before you depart for the event, if earlier) you should contact us via email at info@champions-travel.com for instructions (stating your name and order reference number).

5.3 As all our tickets are either mobile, e-delivery option or venue collection you are responsible for either (i) ensuring that you log in to your Champions Travel account and download your Tickets in good time prior to the event; or (ii) providing a valid email address for e-delivery of Tickets and ensuring that you are able to receive delivery of the Tickets by email (for example by ensuring that your email mailbox does not reject, bounce or otherwise prevent any relevant emails from being delivered, and by checking your email mailbox regularly (including junk or spam folders)).

5.4 We shall not be liable for, and you will not be entitled to any refund where delivery is refused, returned, missed, unclaimed or fails as a result of your failure to ensure you are available to receive delivery of Tickets (via email or via mobile device) or your failure to download Tickets from your Champions Travel account, as applicable.

5.5 Regardless of the method of delivery at purchase, we reserve the right to make Tickets available for collection by you at the venue ticket office or at another designated ticket collection point. We will notify you by telephone or email of the arrangements for collection if this becomes necessary. You may be required to provide your booking confirmation email and your photo ID to collect Tickets, as well as the credit or debit card used to make the order. In this respect, your order is for entry to the event not a guarantee of receiving physical Tickets. Unless ticket office collection has been agreed upon, you should contact Customer Services if your ticket is not available for download from your Champions Club Account 48 hours prior to the event taking place.

5.6 It is your responsibility to check your Tickets immediately once they have been delivered as mistakes cannot always be rectified. You should contact us via email at info@champions-travel.com immediately if there is a mistake or error with your Tickets or if you do not receive your Tickets as ordered and/or as described in your order confirmation. We may not be able to assist you if you do not inform us of any errors that are reasonably obvious from inspection of your Tickets within 5 days of receipt (and/or in good time prior to the event date).

6. NAME CHANGES

6.1 You must inform Champions Travel in writing or by telephone no later than 7 days if possible before your package begins.

7. EVENT TICKET RIGHTS AND OBLIGATIONS

7.1 Any Ticket you purchase from us remains the property of the relevant Event Partner and is a personal revocable licence which may be withdrawn, and admission refused, at any time

7.2 All event tickets are non-transferable and are valid only for your chosen selection. Where possible we will have all members of the same party seated together.

7.3 All Champions Travel ticket allocations are for the home section only. The following are not permitted in the home section under ANY CIRCUMSTANCES: away colours, flags, signs, or banners.

7.4 Where your Tickets are for allocated seats, you have a right only to seats of a value corresponding to that stated on the Ticket. We or the relevant Event Partner or venue reserve the right (whether before or during the event) to provide alternative seats of equivalent or higher value to those initially allocated to you or specified on the Tickets.

8. ACCOMMODATION

8.1 The standards of accommodation which are offered range from 2*-5*. The following breakdown is for guideline purposes only.

2* Hotel/Guest House/ Self-Catering - Basic Tourist/Budget standard

3* Hotel/Guest House/ Self-Catering - Moderate/Medium standard

4* Hotel/Guest House/ Self-Catering - High standard

5* Hotel/Guest House/ Self-Catering – Deluxe/Luxury standard

We would also like to advise that the guidelines above refer to accommodation standards in Ireland, Northern Ireland, and United Kingdom mainland. Accommodation standards in other European countries or the rest of the World may be of a different standard.

8.2 It may be the practice of certain accommodations to require you to pay a breakage/damage/incident or behaviour deposit on arrival. This may be a cash deposit or credit card payment which shall be refunded upon departure providing there has been no damage/breakage/unacceptable behaviour or indeed any other incidents. This is between the accommodation and you the client directly.

8.3 In a case where a client is a no-show at their chosen accommodation without prior notification to the accommodation, this will result in the room being released for general sale. Late arrivals must be pre-arranged directly between you and the accommodation. We have no responsibility in locating alternative accommodation where you fail to contact the accommodation to advise them of a late arrival.

9. TICKET RESTRICTIONS

9.1 When purchasing Tickets from us, you are limited to a specified number of Tickets for each event. This number is included on the first purchase page.

9.2 You may not resell or transfer your Tickets if prohibited by law.

9.3 Tickets purchased from us may not:

(a) be used for advertising, promotions, contests or sweepstakes (or for other such similar commercial gain); and/or

(b) be combined with any hospitality, travel or accommodation service and/or any other merchandise, product or service to create a package for sale or other distribution, unless formal written permission is given by us and the relevant Event Partner in advance and provided that even if such permission is granted, use of our or any Event Partner's trademarks and other intellectual property is subject to the express prior written consent of the owner.

10. EVENT TIMINGS AND ADMISSIONS

10.1 Please note that advertised start times of events are subject to change. Also, door opening and closing times stated in relation to an event are not indicative of the event's start or end time (or when an artist is scheduled to play or the length of the artist's performance), all of which remain at the relevant Event Partner's and/or artist's discretion and may be subject to change.

10.2 Tickets are sold subject to the Event Partner's right to alter or vary the programme of an event due to events or circumstances beyond its reasonable control without being obliged to refund monies or exchange tickets, unless such change is a material alteration, and the relevant event partner offers to refund monies or exchange tickets due to the materiality of the change.

10.3 Generally, every effort to admit latecomers will be made at a suitable break in the event, but admission cannot always be guaranteed.

10.4 The event venue may conduct security searches of you and other patrons for safety and security purposes and/or may refuse admission to patrons (including you) breaching or suspected of breaching any terms and conditions of the event or any Event Partner.

10.5 Admission to all events is subject to the terms of admission of the relevant venue, and certain items (e.g. laser pens, mobile phones, dogs (except guide dogs) and patrons' own food and drink) may be prohibited. Please check with the venue directly. The unauthorized use of photographic and/or recording equipment at events is also prohibited. Any unauthorized photos, videos and/or recordings may be destroyed or deleted. The use of drones or similar equipment for any reason in, at or near the event venue is strictly prohibited.

10.6 Breach of any of venue terms and conditions or any unacceptable behavior likely to cause damage, nuisance or injury shall entitle the Event Partner to eject you from the venue.

10.7 Event Partners reserve the right to refuse admission to the venue, or to remove any person from the venue for reasons of public safety and you will not be entitled to a refund (Including wearing Away Team colors in Home Team Sections, or failure to comply with any measures put in place to combat the spread of Covid-19), any unacceptable behavior likely to cause damage, nuisance or injury, or for any breach of the Event Partners´ terms and conditions.

10.8 Unless expressly authorized by the relevant Event Partner, there will be no pass-outs or re-admissions of any kind.

10.9 By attending an event, you and other patrons understand and agree to being photographed, filmed and/or recorded in relation to the event and/or for safety and security, including filming by the police. You and other patrons understand and agree that resulting photographs, videos, audio recordings and/or audiovisual recordings may be used in all media for any purpose at any time throughout the world (however, you may object to such use by specific request to info@Champions-travel.com).

10.10 Prolonged exposure to loud music or noise may damage your hearing and we advise you and all patrons to wear adequate ear protection at events.

10.11 Special effects, which may include sound, audio-visual, pyrotechnic effects, or lighting effects may be featured at an event, which may not be suitable for those with photosensitive epilepsy, or similar conditions.

11. EVENT CANCELLATIONS AND ALTERATIONS

11.1 If an event is cancelled or rescheduled, we will use reasonable endeavors to notify you once we have received the relevant information and authorization from our Event Partner (if you book online, we will use your account details). However, we cannot guarantee that you will be informed of such cancellation, rescheduling or alteration before the date of the event. It is your responsibility to ascertain whether an event has been cancelled or rescheduled and the date and time of any rescheduled event.

11.2 Cancellation: If an event for which you have purchased Tickets or Packages is cancelled in full (and not rescheduled), your order will be cancelled, and you will be refunded the Sale Price of your Tickets. In the event of a cancellation occurring within 7 days of the original event date any hotel as part of a package is non-refundable at this stage.

11.3 Rescheduling: Where the situation arises that an event date is changed or postponed pending a new date then the original package purchased shall be transferred to the new date.

11.4 All dates and start times of events, particularly football events, are probable until the Live TV broadcast schedules/Cup draws are confirmed and it is the customer's responsibility to check the confirmed date and start time for the event they have purchased. All packages purchased will be valid for the new confirmed date and there is no entitlement to a refund if you are unable to attend on the new confirmed date.

11.5. If notice of an event reschedule occurs within 7 days of the original event date any hotel booking as part of a package is non-refundable at this stage

11.6 Please note that an event may also be postponed due to health risks to the general public or unavoidable circumstances by the relevant sporting and government authorities. Where the situation arises that an event is canceled any monies paid shall be left as credit on your customer account (except for any hotel used or where a hotel does not provide us with a refund) for future bookings. We are not liable to credit your customer account if a booking is canceled by the customer.

12. TRAVEL INSURANCE

12.1 We recommend that every individual who intends to travel has a travel insurance policy in place before traveling.

13. NO STATUTORY RIGHT TO CANCEL

13.1 You are not entitled to a refund if you change your mind about going to the event or you can no longer go. We recommend that customers consider purchasing the Ticket Refund Insurance when making a purchase.

14. INTERPRETATION

14.1 The terms "including", "include", "in particular", "e.g."" or any similar expression shall be construed as illustrative and shall not limit the sense of the words, description, definition, phrase, or term preceding those terms.

14.2 The headings used within this Purchase Policy are for reference purposes only and do not affect its interpretation. Clauses references in these terms and conditions are references to the clauses of these terms and conditions of this Purchase Policy.

14.3 Capitalized terms in this Purchase Policy shall have the special meaning ascribed to them as set out within this Purchase Policy.

15. WARRANTIES AND INDEMNITIES

15.1 You represent and warrant that the information that you submit to us in relation to your account and in your use of the Champions Travel Services is true, accurate and complete and you will not use any false information, including contact information. You further warrant and represent that you are at least 18 years old (or the age of legal capacity in the country of purchase) and can enter legally binding contracts for the purchase of Tickets.

15.2 You represent and warrant that in using our website, you shall comply with all applicable laws and regulations, along with the terms of this Purchase Policy and any other applicable terms and conditions including our website usage policy.

15.3 You hereby indemnify and hold harmless us and our respective officers, directors, employees and agents (the "Indemnified Parties") against any losses, damages, expenses (including reasonable legal fees), liabilities, claims and/or demands suffered by any Indemnified Parties arising out of or in connection with your breach of this Purchase Policy or any other applicable terms and conditions, breach of any applicable laws or regulations, or breach of any third party rights.

16. LIMITATION OF LIABILITY

16.1 To the maximum extent permitted by law, we (including our affiliates, parent undertakings, subsidiaries, and their respective officers, directors, employees, agents, legal representatives and sub-contractors) and our relevant Event Partners shall not be liable for any loss, injury or damage to any person (including you) or property howsoever caused (including by us and/or by the Event Partner):

(a) in any circumstances where there is no breach of contract or a legal duty of care owed by us or the relevant Event Partner;

(b) in circumstances where such loss or damage is not directly as a result of any such breach (save for death or personal injury resulting from our or an Event Partner's negligence); or

(c) to the extent that any increase in any loss or damage results from your negligence or breach by you of any of the terms of this Purchase Policy and/or any other applicable terms and conditions and/or any applicable laws or regulations.

16.2 To the maximum extent permitted by law, we (including our affiliates, parent undertakings, subsidiaries, and their respective officers, directors, employees, agents, legal representatives and sub-contractors) and our relevant Event Partners, shall not be liable for any indirect or consequential losses or loss of data, profits, revenue, earnings, goodwill, reputation, enjoyment or opportunity, or for distress, or any exemplary, special or punitive damages, arising directly or indirectly from your use of the Champions Travel Services and/or any purchases made under this Purchase Policy. In particular please note that:

(a) personal arrangements and expenditure, including travel, accommodation, hospitality and other costs and expenses incurred by you relating to an event which have been arranged by you are at your own risk, and neither we nor the relevant Event Partners shall be responsible or liable to you for any wasted or unrecoverable costs or expenditure in relation to such personal arrangements, even if caused as a result of the cancellation, rescheduling or alteration of an event for which you have purchased tickets under this Purchase Policy; and

(b) neither we nor any relevant Event Partner shall be responsible or liable to you for any loss of enjoyment or amenity, including where an event has been cancelled, rescheduled or altered; and

(c) neither we nor any relevant Event Partner shall be responsible or liable to you (and you will not be entitled to any refund) if admission to a venue or event is refused or revoked at any time as a result of your breach of any Event Partner's terms and conditions.

16.3 Unless otherwise stated in this clause 16, our and any relevant Event Partner's liability to you in connection with an event (including, but not limited to, for any cancellation, rescheduling or alteration of an event) and any Items you have purchased shall be limited to the price paid by you for the Items.

16.4 We are not responsible for any internet connection errors experienced while using the Champions Travel Services.

16.5 We are not responsible for the actions or failures of any Venue, performer, promoter, or other Event Partner. Under no circumstances shall we be liable for death or personal injury suffered by you or your guests arising out of attendance at an event, unless caused by our negligence. Neither shall we be liable for any loss or damage sustained to your property or belongings, or those of any guests under your booking, attending an event.

16.6 We will not be liable to you for failure to perform any of our obligations under this Purchase Policy to the extent that the failure is caused by a force majeure event (meaning any cause beyond our reasonable control including without limitation, acts of God, war, insurrection, riot, civil disturbances, acts of terrorism, fire, explosion, flood, theft of essential equipment, malicious damage, strike, lock out, weather, third party injunction, national defense requirements, acts or regulations of national or local governments). This clause does not affect the terms of any clauses specifically providing for a right of refund.

16.7 We are responsible for the event ticket and accommodation booked with us only, and we are in no way responsible for any additional expenses, distress, loss, damage, injury, inconvenience, and delay, accidents resulting from or attributing to the act of default of any companies, firms, or persons in connection with the carrying out of such reservations or arrangements. Every booking is accepted subject to the conditions imposed by the hotels, B&BS, Guest Houses, or event’s organizers concerned. Any claims with respect to such matters shall be made directly against the appropriate parties.

17. QUERIES, COMPLAINTS AND DISPUTE RESOLUTION

17.1 If we need to contact you, we will use your Champions Travel account contact details (or the contact details you provided at the time of purchase if you did not purchase online). It is your responsibility to inform us immediately of any changes to your contact details, whether before or after receipt of Items. Please ensure that you provide us with a valid email address as this is our preferred method of contacting you. You should also be aware that your email mailbox settings may treat our emails as junk, so remember to check your junk and/or spam folders.

17.2 During your trip - If you need to make a complaint, please advise us immediately and we will try and rectify the problem. You must contact the emergency number found in your Dispatch Notification email. If you have a problem with your hotel, please contact the same number. A copy of your hotel voucher can be found in your Champions Club account.

17.3 Post Travel - On your return complaints must be made in writing. This must be received in writing via email or recorded post within 28 days from the date your package was completed. We value your business, and your satisfaction is important to us. All complaints will be investigated thoroughly, and we endeavor to provide a resolution of your complaint.

17.4 Your query or complaint shall be acknowledged by us as soon as possible and in any event, within five business days of receipt.

17.5 We may need to contact one or more Event Partners for more information before responding to your query or complaint.

17.6 If any dispute arises, we shall use our reasonable endeavors to consult or negotiate in good faith and attempt to reach a just and equitable settlement satisfactory to you, us, and any relevant Event Partner. Please note, some complaints can take as much as 28 days to resolve.

17.7 Although this does not restrict your rights to pursue court proceedings, if we are unable to settle any dispute by negotiation with you within 28 days, you and we may attempt to settle it by mediation. To initiate mediation, a party must give written notice to the other parties to the dispute requesting a mediation.

17.8 Nothing in this Purchase Policy affects or restricts your statutory rights.

17.9 Please note that we do not tolerate aggressive or abusive behavior towards our staff or representatives, or unreasonable demands or persistence being used (including any threat, abuse or harassment towards our staff or representatives in any form or any media). We reserve the right to take such action we deem reasonably necessary in the circumstances to address any such behavior towards our staff or representatives.

18. GENERAL

18.1 If we delay or fail to enforce any of the provisions of this Purchase Policy, it shall not mean that we have waived our right to do so.

18.2 We shall be entitled to assign our rights and obligations under this Purchase Policy provided that your rights are not adversely affected.

18.3 If any provision of this Purchase Policy is found by a competent court to be invalid or unenforceable, that provision shall be deemed to be omitted from this Purchase Policy and this shall not prevent the other provisions from continuing to remain in full force and operate separately.

18.4 If any provision of this Purchase Policy is or becomes illegal, invalid, or unenforceable pursuant to the law of any applicable jurisdiction, this shall not affect or impair the legality, validity, or enforceability in that jurisdiction of any other provision of this Purchase Policy.

18.5 Nothing contained within this Purchase Policy and no action taken by you or us pursuant to this Purchase Policy shall create, or be deemed to create, a partnership, joint venture, or establish a relationship of principal and agent.

18.6 Any notice provided under this Purchase Policy shall be delivered upon receipt and shall be deemed to have been received at the time of delivery (if delivered by hand, registered post, or courier) or at the time of transmission (if delivered by email).

18.7 This Purchase Policy shall be governed by and construed in all respects in accordance with Irish law and both you and we agree to submit to the non-exclusive jurisdiction of the Irish courts in relation to any dispute arising out of or in connection with this Purchase Policy.

19. PROMOTIONAL OFFERS/COMPETITIONS

19.1 All promotional offers/discounts and competitions are subject to availability and may be withdrawn or changed at any time without prior notice. Competition winners must agree to have their details published on our website and on our Social Media account. All decisions are final.

19.2 Promotional offers and discount codes are available only within the dates stated and against included products while stock lasts and may be withdrawn at any time.

19.3 Discount codes can be used once per person unless otherwise stated.

19.4 Only one discount code/promotion can be applied to an order.

19.5 Discount codes are only valid on orders placed online.

19.6 Discount codes can only be used against new orders and cannot be applied to past orders.

19.7 Restrictions may apply to item quantities for some offers.

19.8 Champions Travel reserve the right to cancel any orders we feel do not comply with the above.

Last updated 8 January 2024