Terms and Conditions

By using this site, you are confirming your acceptance of the Terms and Conditions of Champions Travel. If you do not agree with any of our Terms and Conditions then do not use this site.

We reserve the right to amend our Terms and Conditions at any stage at our discretion. Champions Travel responsibility is limited to the event ticket, accommodation and travel elements included in the booking made with us.

Not all services which we provide are supplied by us, in these cases the contract for those service will be between you and the third party who may have their own Terms and Conditions.

“Services” Explained: Champions Travel event tickets, any type of accommodation whether self-catering, bed & breakfast, hotels or hospitality packages, travel, stadium tours and other services referred within these Terms and Conditions.

1. Making a Booking

(a) All bookings are made with Champions Travel directly via the website or by telephone.
(b) Once a booking is made an automatic Champions Club account is created for you. Your Champions Club account will hold your tickets if applicable and any hotel or travel information as part of your package.
(c) Your contract exists once you have received your booking confirmation via email.
(d) When a reservation is made over the telephone no contract shall exist until you have received a confirmation email.
(e) There is no requirement for a signed hard copy of this agreement. By making a reservation online or via telesales you agree to acceptance of these Terms and Conditions.
(f) We reserve the right to terminate any contract which has been entered into if the behaviour/conduct of the client or any member of their party either prior to or during a trip. In the event of us terminating any contract due to the behaviour or conduct of the client or any member of their party no refund is payable.
In the event of us terminating any contract due to the behaviour or conduct of the Client or any member of their party no refund is payable.
(g) Champions Travel has the right to cancel any bookings where price errors have occurred.
(h) In the event that any accommodation that you or any member of your party is staying in is damaged; you hereby agree to indemnify us against any claim (including legal costs) made against Champions Travel arising from to the occurrence of such incidents.

2. Client Obligations

(a) No person under the age of 18 shall be permitted to make a reservation with us. It is your sole responsibility to confirm that all your personal details and those traveling with you on the booking are correct upon receipt of your confirmation email. Where you consider any documents or literature provided by us to be incorrect then you should immediately notify us by email with any concerns or corrections required.
(b) All bookings must be made as per passport names to avoid any confusion. The responsibility of possessing a full-valid passport and or visa where necessary is the responsibility of each individual travelling with any Champions Travel package.
(c) It is the sole responsibility of each individual to ensure they present themselves to their chosen point of departure for travel within the stated guidelines of the carrier.

3. Travel Insurance

We recommend that every individual who intends to travel has a travel insurance policy in place before travelling.

4. Payment/Methods

We accept all major credit/debit cards, PayPal, and Shop LK gift vouchers (accepted in the Letterkenny office only) as payment for your Champions Travel package.

5. Price Variation

We reserve the right to amend the price of any package at any time and correct price errors of confirmed itineraries.

6. Accommodation

The standards of accommodation which are offered range from 2*-5*. The following breakdown is for guideline purposes only.

2* Hotel/Guest House/ Self-Catering - Basic Tourist/Budget standard
3* Hotel/Guest House/ Self-Catering - Moderate/Medium standard
4* Hotel/Guest House/ Self-Catering - High standard
5* Hotel/Guest House/ Self-Catering – Deluxe/Luxury standard

We would also like to advise that the guidelines above refer to accommodation standards in the Republic of Ireland, Northern Ireland, and United Kingdom mainland. Accommodation standards in other European countries or the rest of the World may be of a different standard.
It may be the practise of certain accommodations to require you to pay a breakage/ damage/ incident or behaviour deposit on arrival. This may be a cash deposit or credit card payment which shall be refunded upon departure providing there has been no damage/ breakage/ unacceptable behaviour or indeed any other incidents. This is between the accommodation and you the client directly.
In a case where a client is a no-show at their chosen accommodation without prior notification to the accommodation, this will result in the room being released for general sale. Late arrivals must be pre-arranged directly between you and the accommodation. We have no responsibility in locating alternative accommodation where you fail to contact the accommodation to advise them of a late arrival. Child reductions will be passed directly to you where applicable. Child age is generally as follows, infants 0-2 and children 2-11 although this depends on the accommodation type which has been booked.

7. Event Tickets

All event tickets are non-transferable and are valid only for your chosen selection. Where possible we will have all members of the same party seated together. All Champions Travel ticket allocations are for the home section only. The following are not permitted in the home section under ANY CIRCUMSTANCES away colours, flags, signs, or banners.

8. Event Changes/Cancellations

Where the situation arises that an event may be changed or postponed then the package purchased shall be transferred to the new date. In the event of the change or cancellation takes place within 7 days of the original event date any hotel as part of a package is non-refundable at this stage and only ticket(s) will be valid for the new date in that instance. All dates and start times are subject to change due to TV commitments and it is the customers responsibility to check any changes.

Please note that an event may also be postponed due health risks to the general public or unavoidable circumstances by the relevant sporting and government authorities. Where the situation arises that an event should be played without spectators present or cancelled any monies paid shall be left as credit on your customer account (with the exception of any hotel used or where a hotel does not provide us with a refund) for future bookings. We are not liable to credit your customer account if a booking is cancelled by the customer

9. Unforeseen Circumstances

In circumstances outside our control such as force majeure, global pandemic’s, global epidemics, acts of God, natural disasters, adverse weather conditions, fire or other destruction of any vessel, craft or vehicle to be used in connection with your trip , riots, acts of war, civil commotion, exercise of legislative, municipal, military or other authority, strikes, industrial act, requisition of equipment.

Champions Travel will be unable to offer any refunds, any money paid will be left on the customer account as credit for future bookings. Force Majeure, means unusual and unforeseeable circumstances beyond the control of the organiser, the retailer or other suppliers of services, the consequences of which could not have been avoided even if all due care had been exercised or an event which the organiser, the retailer or the supplier of services even with all due care could not foresee.

10. Name Changes

You must inform Champions Travel in writing or by telephone no later than 7 days if possible before your package begins.

11. Complaints Procedure

(a) During your trip - In the event that you need to make a complaint, please advise us immediately and we will try and rectify the problem. You must contact the emergency number on your travel itinerary which can be found in your Champions Club account. If you have a problem with your hotel, please contact the emergency number on your hotel voucher. A copy of your hotel voucher can be found in your Champions Club account.
(b) Post Travel - On your return complaints must be made in writing. This must be received in writing via email or recorded post within 28 days from the date your package was completed. We value your business and your satisfaction is important to us. All complaints will be investigated thoroughly, and we endeavour to provide a resolution of your complaint.

12. Promotional Offers/Competitions

All promotional offers/discounts and competitions are subject to availability and may be withdrawn or changed at any time without prior notice. Competition winners must agree to have their details published on our website and on our Social Media account. All decisions are final.

13. Jurisdiction

All terms/condition/agreements and performances are governed by the Republic of Ireland Jurisdiction and are subject to the Irish Courts.

14. Termination of Use

The use of any person using this site may be terminated at any time for any reason, including any improper use or failure to comply with the stated Terms and Conditions.

15. Liability

We are responsible for the event ticket and accommodation only, and we are in no way responsible for any additional expenses, distress, loss, damage, injury, inconvenience, and delay, accidents resulting from or attributing to the act of default of any companies, firms or persons in connection with the carrying out of such reservations or arrangements. Every booking is accepted subject to the conditions imposed by the hotels, B&BS, Guest Houses or event’s organisers concerned.
Any claims with respect to such matters shall be made directly against the appropriate parties.

16. Champions Club

Each person who makes a booking with Champions Travel will have a Champions Club account automatically created for them. This account will hold ticket information and your e-ticket if applicable along with any hotel and travel information as part of your package.
As a Champions Club member, you will receive updates, news, special offers, surveys & competitions if you wish to unsubscribe from 'non-essential’ communications please change your preferences under your profile within your Champions Club account.

Covid-19 Guarantee

1. All new bookings with Champions Travel for events taking place from 1 September 2020 to 31 May 2021 will accompany a full money back guarantee should the event be subject to stadium closure and/or restriction on fans access due to Covid-19.

2. All new bookings made that originate from a country where a new government issued travel ban and/or travel advisory against travel to the destination country will accompany a full money back guarantee. This is applicable were, at the time of booking, no travel bans and/or travel advisories against travel to the destination country existed and were this travel ban and/or travel advisory was issued 24 hours or more after booking. a. For refund requests based on a travel advisory against travel to the destination country, these will only be granted were the applicable consumer law in the country where the booking originated mandates the travel agency to grant a 100% refund to clients affected under these circumstances. Documentation to verify this will be requested to facilitate a refund been issued.

3. Regional or local travel bans, restrictions, travel advisories or lockdowns will not qualify for a refund, they must be national travel bans/travel advisories only, however, in this instance these may be refunded on an individual basis at the discretion of Champions Travel.

4. Were an order qualifies for a refund under the above scenarios and which was paid via a credit note issued for season 2019/20 events, we will reapply this credit amount to the total credit value.

5. All new bookings made were the client does not provide the required travel information to Champions Travel in a timely manner before the event and who’s failure to provide such information leads to denied entry to the venue will not qualify for a refund and/or compensation. Notes: • ‘New bookings’ are bookings made from 1 September 2020 • All refunds granted will be processed within 15 working days after the affected events scheduled date.

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